QUICK RESPONSE AND REFUND TO MY ACCOUNT

I would like to thank Dominic for following up on my complaint I logged on the 29th July 2015. He phoned me to assure me that action has been taken and I will be refunded the charges encountered from the bank because of the debit order not changed by Vodacom Customer Care consultant.<br> <br> I didnt expect the refund rather than clear process and courtesy of listening to the customer care people , as they are causing issues like these, but Vodacom went an extra mile to even refund me the fee charged. <br> I really appreciate wholeheartedy for such superb service.<br> Dominic can also assist on these calls i am receiving and when picking up its like I must make arrangements for payment, i mean I paid my line cash for July and Consultant at Sandton branch did change the date for August. I paid R1115.00 at Vodacom shopn in Rivonia road. Plus R50.00 on Saturday at Vodacom Midrand branch( boulders). I believe my account has got a total payment of R1165.00.<br> I will appreciate that confirmation and cancellation of these annoying calls yet I have paid.<br> <br> Kind regards<br> Pumla