Questionable Vodacom App Loyalty Program

The Vodacom App Loyalty program appears to be a sham. Recent changes (End July/Beginning August) has had my previously accumulated VodaBucks (+1000) taken away without any notification. How am I to trust the newly introduced one??? I have had query logs on the app not being attended to, or attended to dismissively. I have emails showing this oversight.

Sipho Ngubeni <***> Apr 29, 2020, 3:41 PM to complaints, SoniaAnne.Livesey, SoniaEnne

REF: A2-K10F-IMB25R

Dear Vodacom

I find your response to my query very inconsiderate and fleecing of loyal customers. As I explained on the log that I raised immediately after your app processed a purchase I did not request, I had no reason to purchase any data as I still had more than 1.5GB left on my monthly allocation.

What other proof can I submit (as your agent, Martha, from your ratings department, insinuated) except to call and raise the complaint immediately after it occurred?

How are we to participate in your regular surveys requests about the effectiveness of your app, if you are to be as dismissive as this instant?

I always know what I require using the app, as you would have noticed the voice bundles I have purchased for both my lines, after this incident!!

Requests for discounts are being lodged during the lock down to many service providers, and I find this Vodacom response to be against the spirit!!

Your back office did not even bother to call me in their investigation, but simply took the path of least resistance.

Regards

RS Ngubeni

Sipho Ngubeni <***> Tue, Jun 30, 10:29 PM to myvodacomrewards, complaints

Dear Sir/Madam

My Pick n Pay R30 discount voucher that I bought using my VodaBucks is said to be invalid on three occasions at different Pick n Pay outlets. I have been trying it throughout the month of June without any success.

I logged a call on the 27/06/2020 and did not have a response after your customer service agent said she will log a call with the back office.

I logged another call today (30/06/20200) after having no response for my first call in. Today response has referred me to this email contact.

My cell number is ***, and the said invalid discount code number is ***.

Please resolve as promised.

Regards