JC
Jeremy C

1 reviews | Active since Jan 2011

22 Oct 2015, 13:00

Questionable Opt-Out Like Call

Calvin called me from a Vodacom call centre. In short, he informed me that my current monthly call premium is R400 and that he was going to bring down that cost as from next month and that this reduced cost will be valid for 24 months. Sounds great. But then I asked him if he trying to disguising a change in my month-to-month contract to a 24 month locked in contract as a saving. He started playing with words a bit. I informed him that this kind of guise is against the CPA and asked for a copy of the recording of the call. He promptly hung up. Haven't hear from him since. <br> <br> I like you Vodacom, you guys have been keeping me connected for more that 10 years. But that's not right.<br> <br> Jeremy<br> <br>

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2015, 13:39
Official
Hello JeremyC22,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team