PE
Paul E

1 reviews | Active since Sept 2013

11 Sept 2024, 12:01

Question your clients into hating you

To load extra data or air time Vodacom has been forcing a person to use their Vodapay system Which is bad already But now they have added a new "hoe to pass your client off" feature When you open the app it asks you hoe happy you are with the app No option to not reply so you do questionnaire

Then you try to buy airtime and same question pops up Each section you move to brings up the questionnaire

So to just buy airtime you end up completing the stupid questionnaire 10+ times

0
Replies (1)
Vodacom
Vodacom's reply11 Sept 2024, 12:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team