Querying a line to be cancelled for 3 Months

I have been querying a contract since October 2015 to be cancelled as I was misled by your trade partner Mondo Mobile, I have since received a refund for debit orders since September 2015 and Jonathan & Kim from Mondo confirmed that the contract had been cancelled and that Vodacom was notified. The debit order in January has yet again deducted the amount for a line which was suppose to be cancelled. I am totally disappointed at the service received from Vodacom, I'd due to upgrade my contract and I'm thinking twice to use Vodacom as a service provider.<br> <br> I queried today and spoke to a lady by the name of Mbali Tshabalala who seemed efficient, she escalated the query for a refund with the following ref. S3-GJF2C-CEL1F. <br> <br>