Query unresolved - once off debit order going off monthly

<p>I spent over 40 mins and matter was unresolved. Customer Care put me through to Upgrades as they could not find the debit order on the system. A consultant had called me to upgrade my data package. I did not get a new ****le, it was a case of the existing package to run a further 24 months commencing September. He took my banking details for a once off debit fee of R150 to go off. My first issue the debit order went off before the agreed date, debit order reversed. Debit order went off in November and today a further debit order went off my banking account. Have reversed the amount. The call centre agent in Upgrades was unable to assist after a lengthy period and wanted to transfer me back to Customer Care who already stated that they were uable to help. I am not prepared to spend over 40 mins monthly talking to a unqualified call centre agent. Vodacom is committing ***** and no-one at Vodacom can help. </p>