query unresolved

Lance called me regarding my query but that guy he wasn't helpful at all. He wasn't helpful, he didn't want to listen to my query and where it started. I told him about when it started but unfortunately he didn't listen.

please let Vodacom reopen my emails that I sent and my hellopeter's messages that I sent before the one I sent lasts. If they don't have them I'll send them again and please this time I don't want Lance, he is very rude that guy