Query to vodacom totally ignored

A few weeks back I was notified late by vodacom that I had already used r300 odd out of bundle data. I was not notified that I had run out in the 1st place and as such i logged a query as I refused to be billed at that rate when I had elected to be notified AS SOON AS I RUN OUT!

My query was TOTALLY IGNORED and nobody tried to contact me.

Now this morning I wake up to a msg saying I've used over r600 out of bundle data!!!!!!! AGAIN WITH NO NOTIFICATION that I had run out!!!!!!!!!

I point blank REFUSE to pay those rates for data if i could've either made sure i was in wifi or purchased more data, WORST CASE.

I can only assume this is a **** to rack up higher bills and i demand that this gets seen to and that my query in fact actually gets addressed.

BEYOND unimpressed.