Query still not resolved .... going on for 2 months!!! Shocking service! It just gets worse!

<p>Dominic, <br /><br />I have just downloaded my latest invoice ... .I don't see any credit of the calls or the penalty fee you were going to reverse on my account. <br /><br />The penalty fee for 2 x debit orders going off .... because Vodacom had my old banking details (which i cancelled 7 months ago). Also where is the 25% discount on mysubscription to compensate for the lost minutes. You mentioned it would reflect on my Vodacom account within 3 working days ... it's been 4 working days now!</p>