QUERY STILL NOT RESOLVED EVEN AFTER I WAS TOLD IT WAS

This was my initial complaint about Vodacom

My data number is : ********** 175 I am appalled by the service received at Vodacom on Friday 13th of July when I phoned the cancellation department and spoke to a consultant by the name of Megan who was very rude to say the least. I had initially called to cancel my contract and Megan told me that my contract expires in the year 2020 which was a surprise to me as I have been on a month to month with Vodacom for more than 2 years now. He told me that I would have to pay a penalty fee if I wish to cancel my contract . I was initially paying R109 for a 2GB package and had called earlier on in the year to cancel the contract as my data was depleting very quickly and was not seeing any value for my money anymore. The consultant whom I spoke to at the time advised that she would move my package from a 2GB to a 5GB@ R99 seeing that I was complaining about my data depleting quickly. She had said that my new package would come into effect end of that month, no where did that consultant state that she was renewing my contract for 24 months otherwise I wouldn't have agreed to it as I was happy being on month to month. So when I requested Megan on Friday 13th of July 2018 to request for the recording where I spoke to the consultant as I was not happy with what he had told me regarding the expiration date of my contract ,he said that cannot be done. I then told him that it can be done as it is my right as a customer to request that recording because I know I never consented to my contract to be renewed with Vodacom , he started telling me how he didn't appreciate the tone of my voice and that I was being rude and that he would hang up the phone on me. At that time I requested to speak to Megan's supervisor or manager to which he put me on hold for about 10 mins , then there was an incoming call on my phone which was from Vodacom , I tried picking up that call and the person on the other side hung up and Megan also ended his call that he had put on hold. I am livid as firstly my contract was renewed without my knowledge or consent and now had to deal with a very rude consultant who was not professional enough to at least pass me on to someone who could get to the bottom of this and resolve my issue. Its people like Megan and the consultant that renewed my contract without my consent that make me not want to deal with Vodacom anymore. I will be taking this up with ICASA if I do not receive any feedback. My contact number is ********** 585

I was then contacted on email ref number A8-APZN-DSS3 where i was told that my upgrade was reversed. See below email

From: ********** ********** Date: Wednesday, July 25, 2018 Subject: RE: A8-APZN-DSS3 Re: To: Tshepiso Motaung **********

Hi Tshepiso

Sorry for the lack of feedback. The Upgrade has been reversed though.

Kind Regards Dane Larson

I then phoned Vodacom a few weeks later to cancel my contract but i was told i could not cause my contract expires in 2020. I did not consent to extending my contract. The only thing that's happened is that Vodacom is now billing me more money now. I want to cancel this contract with immediate effect. I DO NOT WANT ANYTHING TO DO WITH VODACOM