1 reviews | Active since Aug 2013
Query regarding Data depletion with once off bundle
I logged a call at Customer care on 23 August (Ref 1- ********** ********** ). To date I have had no feedback or response. I received an SMS on the 25th August asking if my query was resolved, and to reply NO if it wasn't. Which I did. Still no response. I'm tired of Vodacom *****ING (yes this is what you are doing) data. I bought a 500mb once off data bundle on 22 August, on 23 August I got an sms to say I have less than 250mb left. This is impossible, I'm connected to wi-fi all day, did not download apps or videos, did no updates. The next day I got another sms saying my data was below 180mb. And every day it's just gone down to nothing. 500mb normally lasts me a full two weeks if not more. It is impossible that in three days I used 400mb. Someone needs to get back to me urgently. I've been waiting for a full week for you to "investigate" I want PROOF as to exactly what that data was used on, and where, and for how long, because I know that it is impossible. This happens every single time I buy a once off data bundle.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
Good Day
Kindly note that your query has now been resolved.
Regards
Dc
