query open since last month and it is still not solved

<p>Hello, I want this sorted out today!</p> <p> <br />I have had this query open since last month and it is still not solved.</p> <p> <br />I want what was promised by Raphael Brown as this was confermed over the phone last month and sent by email. see below.</p> ********** /> <br /> Reply|<br />Mon 13/02/2017 14:02<br /> <br />Dear Monique<br /> <br />Thank you for taking my call.<br /> <br />As disucssed please see statement attached.<br /> <br />I have confirmed that you will be paying R58.49c at the end of this month,<br /> <br />Your debit order going forward will be R188.49.</p> <p>Kind Regards,</p> <p>Raphael Brown<br />Customer Care<br />eService Team</p> <p> <br /> Now you are charging me R298,51.<br /> <br />I want this sorted out today! I am sick and tired of all the ***** up you guys keep making.</p>