QUERY NUMBER *** VODACOM FALSE ADVERTISING

Query Reference Number 1- ********** ********** I took a contract with Vodacom which was advertised by GAME stores were i will receive two Samsung Phone , airtime of R120 on one phone and R60 on the other phone for R249 a month, when i took the contract i requested that it should be a straight forward contract i do not want data and when the airtime on both phones are finished i should not be able to make any further calls hence on the contract that i have a page were i was supposed to add any additional charges on my contract is cancelled, i was told to pay connection and other fees which amounted to R209 before i took the phones which i paid at the store, a couple of days after i got a call from Thabo who told me about insurance for two phone which will be R49 per phone, i took the insurance, i was told that i will be billed before the actual date of the debit order because i received airtime immediately which was debited from my account, to my surprise the amount that is debited from my account by Vodacom is R392.08 which is more than what am supposed to pay including the insurance, i phoned the call centre on the 26.11.2018 and i spoke to Khanya who was unable to tell me what i was paying for instead she was telling me about VAT when all i wanted was a breakdown of my contract, the statement that i receive from Vodacom state that am being charged R98 for item number H8-AVGB7 and R218.01 for H8-AVGFG which the total is R316.01 but the total due is R392.08 how is that possible, why am i being charged an addition R67 because R249 the advertised amount of the contract less R316.01 on the statement = R67.01 , and another additional amount of R43.08 because R249 the initial amount advertised for the contract plus insurance for both phones R98 less the amount i'm being charged of R392.08 = R45.08, please fix this mess because you cannot just over charge me for additional things that i did not sign up for, i can even email them a copy of the contract were it state that the monthly subscription excluding insurance is R249.