1 reviews | Active since Nov 2016
Query not resolved since 28 October 2016
<p>On 28 Oct 2016 I reported the issue of being unable to see my sms balance when dialling *111#. The solutions department logged a call with the back office. On 30 Oct 2016I received an sms statingmy my problem was resolved. When I dialled *111#, I still could not see my sms balance. I had to log another call with the solutions department on 2 Nov 2016. I received a new reference number, and have been dealing with Craig Julius. Vodacom requested screenshots of the balance screen to validate my sms balance issue. Today is the 16 Nov 2016, the problemstill exists, I have not receied any call from the solutions department or back office. Vodacom, please assist urgently.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It should take about 4 business days to resolve a query. I am waiting since October 28 2016. Then before assigning the correct person to contact me you get some random person to call me to whom I have to explain the entire problem to. If you had the sense, first check on what are the outstanding queries as per reference numbers on your system, then get a technician/ IT expert to call me to resolve the issue. But for your convenience here is the reference number: 1- ********** 4906. Do not get a layman to contact me who is going to say I will investigate and get back to you. I've already waited for half a month now
It should take about 4 business days to resolve a query. I am waiting since October 28 2016. Then before assigning the correct person to contact me you get some random person to call me to whom I have to explain the entire problem to. If you had the sense, first check on what are the outstanding queries as per reference numbers on your system, then get a technician/ IT expert to call me to resolve the issue. But for your convenience here is the reference number: 1- ********** 4906. Do not get a layman to contact me who is going to say I will investigate and get back to you. I've already waited for half a month now
Good Day Mr. V Pillay
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, we have been in contact with you and provided feedback on your query.
Kind Regards
Vodacom Solution Centre
Good Day Mr. V Pillay
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, we have been in contact with you and provided feedback on your query.
Kind Regards
Vodacom Solution Centre