QUERY NOT RESOLVED IN 2 MONTHS WHILST VODACOM CLAIMS RED CLIENTS COME FIRST???

<p>To whom it may concern;<br /> <br />I did my upgrade in May 2017 and after a problem occured at a Vodacom shop in Cradlestone mall, I contacted<br />Vodacom and spoke to a gentleman by the name of Mokwena and they gave me a special deal since I have been a client for 17 years:<br /> <br />RED SELECT + <br />800 MIN<br />UNLIMITED SMS<br />4GB<br /> <br />For R799.00 / MONTH<br /> <br />I have the order!!!<br /> <br />My account now is R 1500.00 and I do not know why and nobody can help me. I spoke to Porsha (a team leader) and said this query<br />will be resolved before the end of July 2017 and it is still not resolved. I am not going to pay for something that I did not ask for and would<br />like this query to be resolved ASAP!!!!</p> <p> </p> <p>I have asked the customer care people numerous times if I only pay R799 which is my contract deal if my phone will be disconnected and no one can answer me......this is really bad because I did not ask for any extra service and they will disconnect you... <br /> <br />I will appreciate it if someone can please get back to me in this regard, I have spoken to numerous people and it feels like nobody can help me!!!<br /> <br />I wonder what happened to Vodacom's claim that RED clients get special service??? NOT TRUE AT ALL!!!<br /><br /></p>