NT
Nico T

1 reviews | Active since Aug 2016

23 Aug 2016, 10:54

Query not handled

<p>I did an upgrade and the bill is not what was qwoted but higher, this is a problem that Vodacom is happy to keep.</p> <p> </p> <p>The Phone in support totaly does not work, sent fom pillar to post and your number is never on their system but on the new system and then it is offline?</p> <p> </p> <p>After being transfered 5+ timed they just canceled the call and I had to still rate their service, needless to say I rated them 0</p> <p> </p> <p>I am left with phone again (NO), wait for them to contact me as they said it will be within 24 Hours (Still waiting after more than 2 weeks)</p> <p> </p> <p>I do not know how to get it fixed now as even Vodacom does not want to do anything about it.</p> <p> </p> <p>Sucks</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Aug 2016, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

NT
Nico T's update23 Aug 2016, 11:13
Reviewer Update

*** if you want to call me