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JK
Jonathan K

1 reviews | Active since Jun 2012

17 Jan 2022, 11:00

Query closed without resolution FROM 18TH OCTOBER (1st HelloPeter complaint)

Query closed, without any resolution.

I have had the WORST experience with Yagandran at Vodacom.

He contacted my business to arrange for an upgrade on my cellphone. I opted to downgrade to a contract without a phone. He confirmed this was taking place. The following month I was billed R1889 instead of my normal R1199. I understand that the contract ran its course and that the discounted rate would no longer apply. HOWEVER, the downgrade was done before this and should have resulted in a charge of R749 ONLY.

His excuse was that there was a system error, and it never went through. I told him that we were due for a refund, and he said he could do nothing about it. He now ignores all of my emails. The Vodacom service department has gotten involved but is now also ignoring all of my emails.

This is honestly very frustrating, and I wonder why I have all of my business contract phones through Vodacom. I'll rather move these to MTN in the future.

As at 17th January 2022. Hi,

This was not resolved. I had a Yagandran phone me who said that his emails were down for 3 months. I asked him how is this possible and that I want to talk to his manager about this.

He provided me with a Shane Tramaine Louw email that didn't work. Yagandran also does not answer emails and neither do the two emails below.

I then escalated this to SRM@vodacom and DealerAssistELS@vodacom. Both of which did not provide feedback. I asked for assistance on the 13th Dec, 17th Dec, and 5th January without any feedback.

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2022, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

JK
Jonathan K's update20 Jan 2022, 11:34
Reviewer Update
No feedback from anyone. Not even these: '***'; '***' '***'; '***'; '***'; '***'

Log below, this will continue to be updated and shared on social media.

| Date | Communication | Comment
| 12th July 2021 | Emailed Yagandran | no response
| 6th Aug 2021 | Emailed Yagandran | no response
| 12th Aug 2021 | Emailed Yagandran | Response received 12th Aug 2021
| 16th Aug 2021 | Call between Jonathan and Yagandran | Yagandran confirms out of his control, will send email address to escalate to.
| 23rd Aug 2021 | Emailed Yagandran | Follow up as email address never sent. Yagandran responds.
| 23rd Aug 2021 | Call escalated to DealerAssistELS | Communication up until 1st Sep 2021.
| 2nd Sep 2021 | Emailed Yagandran regarding not being satisfied with response | no response
| 12th Oct 2021 | Emailed Yagandran for managers details | no response
| 1st Dec 2021 | Call between Jonathan and Yagandran | Yagandran indicates his email was not working for 3 months. I request his managers details. Detail provided as per call ***. Email bounces back.
| 6th Dec 2021 | Emailed Yagandran | Request correct address, no response
| 13th Dec 2021 | Emailed Yagandran, SRM and DealerELS | no response
| 17th Dec 2021 | Emailed Yagandran, SRM and DealerELS | no response
| 5th January 2022 | Emailed Yagandran, SRM and DealerELS | no response
| 17th January 2022 | Emailed Yagandran, SRM and DealerELS. ++Customercare email | Yagandran responds - excluding all and not including managers details.
| 19th January 2022 | No response received since 17th January 2022. | No response
| 20th January 2022 | No response received since 17th January 2022. | No response