TM
Thavan M
1 reviews | Active since Oct 2011
08 Jun 2022, 12:15
Query closed without any feedback or resolution
A debit order was returned but I immediately made contact to resubmit, which was successful. I now see a charge of around R100. I queried this (REF ***) but received NO RESPONSE but it stated RESOLVED..... ITS NOT RESOLVED.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2022, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2022, 15:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note as part of the terms and conditions for contract, for every debit order that come back as unpaid/returned you were liable for penalty fee. Please select the link below fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2022, 15:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please note as part of the terms and conditions for contract, for every debit order that come back as unpaid/returned you were liable for penalty fee. Please select the link below fami****ize yourself with the T&C's
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,