Query closed twice without any feedback

I lodged a query with Vodacom on 2 February and never received any feedback as the query was just closed. I had the query reopened and tried to escalate the matter by going to Vodacom Canal Walk, but again it was just closed without any feedback. I made it clear from my first contact that I wanted to be contacted by email as I was not going to be in SA. Vodacom does not take any responsibility for what the their consultants tell their customers. I have been a Vodacom customer since 1998 and expect better service. Below is my last email from six weeks ago, I am still awaiting feedback: I am now tired of explaining this matter and request to be contacted by somebody that holds a position to settle this. Please read the info below thoroughly. I have 2 numbers 082 *** ***x and 079 *** ***x. This matter applies to both. I purchased a 3gb bundle on each number in December. On 20 Jan I received a SMS on 082 *** ***x that I had 919mb left. On 21 Jan I went onto the App to check the balance on 079 *** ***x, the App said I had zero on both balances, being surprised I contacted the call centre. The first line broke up, I called back. The consultant told me I had 1,2gb + on 079 and 911mb on 082. After this call the first consultant called back and confirmed these numbers. I continued using data as I had been told by your consultants that I had data available. On 1Feb I checked my account and noticed I had huge charges for data. I called the call centre, the consultant checked and said I had zero data available on 21 Feb and THERE IS A 3 month carry over on a bundle( pls check these calls) During later conversations with consultants I was told the bundle was only valid for 30 days. I went back through my sms's and found the one the day I purchased the bundles. It said the bundle was only valid till 20Jan. NOW VERY IMPORTANT IN THE MATTER: If your consultants had given me the CORRECT info on 21 Jan saying that my bundles had expired, I WOULD HAVE immediately purchased new bundles. I do not want to be refunded only for 21 Jan as you are in the wrong giving me incorrect and incomplete info. I want to be refunded as follows: 911mb x R2 = R1822 on 082 *** ***x and the entire data charge for Jan on 079 *** ***x. +- R1700 , I don't have the info with me. TOTAL REFUND +-R3 522. Please process this and contact me via e-mail. I have been charged +-R1000 in roaming charge trying to solve this and explaining the story over and over again to people that cannot read a email properly.