CM
Caswell M

1 reviews | Active since May 2025

26 May 2025, 09:26

Query

I'm Buiswa Mthathi had an account with Vodacom fiber the experience I received from Vodacom was poorly managed by *********** workers at their call center they failed to resolve some minner issues that needed only clarity from their side now I'm stacked with a router that is not working had to cancel my account not my intentions but because of Vodacom I had to the service is bad they don't make follow ups my experience was bad.

0
Replies (3)
Vodacom
Vodacom's reply26 May 2025, 09:30
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website 
CM
Caswell M's update26 May 2025, 09:33
Reviewer Update
Thank you for your response I'll wait for your consultant.
Vodacom
Vodacom's reply26 May 2025, 10:12
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team