Query

<p>For more then one year I have been trying to resolve my dispute with vodacom regarding my upgrade I was given case numbers only to find out afterwards that it has been resolved without me knowing. An additional charge have been placed on my package to be deducted every month for a handset fee without even consulting with me. I have tried calling them continuously for a full year only to be asked to explain my side over and over again but no outcome while my account is being deducted every month. This I feel is a huge injustice for someone who has an ever age spend of R3500-R5500 per month with them. Also one would expect to get some special service being on a Red VIP package this was not forthcoming also.</p>