RP
Rudolph P
1 reviews | Active since Jan 2018
03 Apr 2018, 13:25
Query
After Vodacom shut off my line for an entire day, causing irreparable damage, they have yet to answer my query (1- ********** ********** ) , it has been over a month since this query has been logged. I've sent countless e-mails to Customer Care, receiving an automated response, but I have not received a phone call as of yet.
This is not the first time I have received horrible service from Vodacom in the past 3 months.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Apr 2018, 14:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2018, 14:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Apr 2018, 07:19Good day Rudolph,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,
Vodacom's reply12 Apr 2018, 07:19
Official
Good day Rudolph,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Theo
Best regards,