AP
Anna P

1 reviews | Active since Mar 2009

02 Feb 2017, 09:04

Query 0132~2EWH, not resolved for more than a month

<p>I have log a query on 23/12/2016. No one by Vodacom has cared to resolve the issue. It's been more than a month. The reference of the query is . 0132~2EWH</p>

0
Replies (4)
Vodacom
Vodacom's reply02 Feb 2017, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Feb 2017, 10:36
Official

Thank you for bringing this incident to my attention.

Kindly note this query has been reviewed and addressed please refer to our consultation.

Warmest regards

Elroy

AP
Anna P's update10 Feb 2017, 19:32
Reviewer Update

Good evening Elroy

I've just viewed my account now, the gesture of goodwill is not yet credited. Please advise when will this be effected.

AP
Anna P's update10 Feb 2017, 19:39
Reviewer Update

Good evening Elroy

I'll like to apologise, I viewed the bill not the statement. I can see it's loaded. Thanks for your efficient service.