BT
BOITUMELO T
1 reviews | Active since Nov 2015
16 Apr 2021, 12:03
QUERIES NOT RESOLVED
POOR SERVICE SINCE I UPGRADED MY DATA PACKAGE ON THE 1ST FEB, 2021. I WAS SUPPOSED TO BE ALLOCATED WITH 10Gb DAYTIME, 10Gb NIGHT & 5Gb VIDEO TICKET. SINCE I UPGRADED ON THE NEW MONTH I WAS NOT EXPECTING THE VIDEO TICKET ALLOCATION BUT FROM MARCH ONWARDS I HAVE BEEN FIGHTING A LOSING BATTLE TO BE ALLOCATED WITH WHAT I'M PAYING FOR. WEEK IN I'LL CALL VODACOM WITHOUT MY ISSUE BEING RESOLVED, THE FAMOUS WORDS WILL BE "I'LL ESCALATE YOUR ISSUE TO THE BACK OFFICE FOR THEM TO RESOLVE." THE OTHER THING THAT IRRITATES ME WILL BE THE CONSULTANT SAYING THEY DON'T HAVE ACCESS TO THE OLD SYSTEM, "LET ME GET A COLLEAGUE OF MINE TO ASSIST" & I'LL BE ON HOLD FOREVER OR BE PROMISED A CALLBACK THAT WILL NEVER MATERIALIZE. THESE ARE JUST REFERENCE NUMBERS FOR MY QUERIES: S4-IDM29-9XC8N A2-OM7M-E2HVC NOW WHEN I WANTED TO CANCEL THE CONTRACT I'M TOLD THAT ALL CONSULTANTS ON DUTY DON'T HAVE ACCESS TO THE OLD SYSTEM TO ASSIST ME AS THEY HAVE MOVED TO NEW OFFICES
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Apr 2021, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2021, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BT
BOITUMELO T's updateReviewer Update
19 Apr 2021, 15:37Still waiting on that call, 3 days later still nothing but yet come the date to debit my account you don't hesitate. When it's advantageous to you, there's no we'll have a consultant get back to you
BT
BOITUMELO T's update19 Apr 2021, 15:37
Reviewer Update
Still waiting on that call, 3 days later still nothing but yet come the date to debit my account you don't hesitate. When it's advantageous to you, there's no we'll have a consultant get back to you
Vodacom's replyOfficial
26 Apr 2021, 15:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Retentions Team for further assistance. Based on the feedback provided, the matter was referred to the IT Team and confirmed they have activated the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Retentions Team for further assistance. Based on the feedback provided, the matter was referred to the IT Team and confirmed they have activated the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2021, 15:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Retentions Team for further assistance. Based on the feedback provided, the matter was referred to the IT Team and confirmed they have activated the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Retentions Team for further assistance. Based on the feedback provided, the matter was referred to the IT Team and confirmed they have activated the service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
BT
BOITUMELO T's updateReviewer Update
26 Apr 2021, 17:42When was the service activated because funny enough it's not reflecting on my balances. The response I'm receiving is unsatisfactory as I have been receiving that all along.
Please sort out this nonsense and treat this as urgent
Please sort out this nonsense and treat this as urgent
BT
BOITUMELO T's update26 Apr 2021, 17:42
Reviewer Update
When was the service activated because funny enough it's not reflecting on my balances. The response I'm receiving is unsatisfactory as I have been receiving that all along.
Please sort out this nonsense and treat this as urgent
Please sort out this nonsense and treat this as urgent