jW
johann W
1 reviews | Active since Nov 2017
24 Apr 2019, 11:12
queries not delt with
I am extremely dissatisfied with the service I got from Vodacom, I requested my data plan to be canceled the beginning march 2019, but instead the debit order ran for another 2 months. this is unacceptable, I don't have the reverence number for as soon as the query is resolved Vodacom removes it from the query section on the app.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
24 Apr 2019, 11:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2019, 11:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,