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Chriszelda C
1 reviews | Active since Jan 2015
30 Jan 2018, 10:00
Queries never resolved
Despite numerous calls to Vodacom's cancellation department ( ********** ) and receiving reference numbers from the call centre and assurances that the matter will be resolved it is now MONTHS later and nothing is resolved.
Vodacom's service sucks, the call centre staff and the accounts department require training. What do I need to do to get a resolution?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jan 2018, 10:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2018, 10:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2018, 10:21Thank you for bring this incident to our attention.
The reported query was reviewed and addressed please refer to our telephonic consultation.
Best regards
Elroy
Best regards,
Vodacom's reply05 Feb 2018, 10:21
Official
Thank you for bring this incident to our attention.
The reported query was reviewed and addressed please refer to our telephonic consultation.
Best regards
Elroy
Best regards,