Quality of Vodacom Service is Terrible

I have been in contact with Vodacom since 31 December 2020, regarding a cancelled contract, which still appear on my Credit Profile. I have requested a Settlement Letter and the removal of such listing from my profile, as this contract has been cancelled early in 2020.

After numerous telephonic conversations with Vodacom, and them commiting to send the Settlement Letter within 48 hours, i have to date not received such letter. Today, as i was trying to follow-up on the non-received of this letter, i was informed that due to the high volume of call from my number, it has been blocked.

Such is the sevice of Vodacom, that while you as a subscriber/client wish to resolve matters, they choose to block you in order not to deal with you. I am totally disgusted in the manner Vodacom choose to handle my issue, and wish all prospective subscribers/customers to note my experience.

I would surely recommend that Management at Vodacom see to the methods in dealing with queries, and have a more positive approach in this regard. To request anything and still not receive in 13 days, truely reflects poorly in the standard of service.