Quality of handling complaints

After waiting for over a week a so called full report on why my data is disappears, now being told the report which is still not sent that it doesn't state the URL or webstie visited or that is assumingly taking my data. of which this report is just the same and the billing report that I am subscribed to. now tell me how is that going to help me. Its all so fishy and very concerning that my provider that proof where all this data chooses to disappear on Saturdays. what is more upsetting the lack of sense of urgency only to be told that there's other customer to take care of- that itself is alarming.