QC454087-5

Today I just had it with Vodacom and decided today that Vodacom has lost a customer. People this is serious. The biggest mistake I made was to be convinced to upgrade. From there it was a struggle.

Since the beginning of March 2024 to date my account is a mess and after so many calls and so many hours on the line with Vodacom consultants, it just became worse. They are so easy to say your account is in arrears but nobody investigate why my account is in arrears. What **** me of is to repeat the same **** over and over but nobody fix it. As you say all calls are recorded maybe to listen to them will make you realize your ****up. Now my account is locked for the first time in more than 10 years. Vodacom don't ever call me a valued customer because now you treat me as a **** customer.

So I just want this account to be sorted out so that I can finally leave as a **** customer. I've never experienced so much incompetence. If I was on the road and something happened, I was not able to contact anybody. So it's really sad to struggle for almost 3 months to sort out my account. The best of all, I was on hello Peter a month ago, with the same issue and still nothing happened. Shows you that they don't evens take hello Peter serious anymore.

So Vodacom it's fine, you might think you've won the battle but slowly youll see the outcome. My whole family's phones are locked. Imagine something must happened to one of them.

Thank you for showing me who you really are.