TM
Thandeka M

1 reviews | Active since Oct 2021

01 Jan 2025, 11:50

****py Vodacom Fibre Service

I've been having fibre connection issues since Oct 24 and all Vodacom has done is to log it. I have to call at least 3 days in a week for connectivity issues and to date Vodacom has not sent a technician to look at my fibre. I haven't had internet since 30th Dec 24 and I am ready to call it quits with Vodacom. When I do have network I can't even watch an episode on Netflix without it buffering and yet I pay monthly for a 120mb line, that is ridiculous. My previous internet provider would at least not charge for days without internet. And how do you ask me to send you pics of my speedtest when I complain about internet connection? I am really disappointed with Vodacom's Service Delivery this past year. If I could rate them a minus, I would.

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Replies (1)
Vodacom
Vodacom's reply02 Jan 2025, 08:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team