****PY VODACOM CUSTOMER SERVICE!

I wrote a review on the 07/10/2020

As read below: Vodacom and its consultants are a mess! Majority of the time we call Vodacom to update our contract or query something there's a consultant updating **** on our accounts, not doing the right thing! come month end when we must pay we pay more then what we were initially told we were going to pay!!!!!!

The latest is that the consultant did the upgrade on the wrong number and a reversal on the correct one, then he went and changed my contract from R125 flexi to me receiving 1G data instead without my consent????

Just found that out today when we were trying to migrate but we couldn't because the consultant (ME_NAKENGN) who only suppose to have did an upgrade did more then that and he wasn't asked to! even when we waited for the upgrade we had to call Vodacom more then once to correct the address even though we gave him our address to update but he still didn't!

On top of it, I just found out that we were suppose to have R65 airtime and pay R65 on the one account but we are not instead we are paying R184? how the hell?

The consultant said we will pay R430 for all 3 contracts with the insurance all to find out we are paying more then that!

Do you have any idea how frustrating it is to keep calling Vodacom to correct this or that just to find out they don't even do what you requested!!!

I want to pay the amount I was told to pay! and i want my airtime back instead of the damn data that i did not request nor agree to!!!!!!

I've been a loyal customer! CHECK MY ACCOUNT! NEVER MISSED A SINGLE PAYMENT!

But all you get is problems with Vodacom and lies! always messing up stuff please train your consultants!

Listen to the recording of the 21/09/2020!

Vodacom responded that a consultant will contact us!

NOBODY CONTACTED US TILL TO DATE TO CLARIFY THIS!

I have regular problems with VODACOM messing up and doing their own things on my account and it never gets any attention or fixed but they quick to debit the money from our account!!

I will take this further with the Ombudsman if it does not get fixed and i request the recordings as well from the 21/09/2020 and those thereafter to show you how our queries never even gets escalated I always need to post on hello peter or twitter to get your attention!

HOW ****PY CAN YOUR SERVICE STILL BE!