UHRM
Umme Habibah Raj Mahomed
1 reviews | Active since Jan 2023
30 Apr 2024, 15:08
****py Service is what Vodacom offers best!
5 days without connectivity, 4 days since it's been reported,4 days I've heard the "I'm escalating the ticket", 4 days since the issue has been sorted out! Everytime you call or whatsapp you hear the same thing! I even had a vodacome agent tell me thaf a technician will be out to sort the issue on Monday, im still waiitng! Now Vodacom says it's MetroFibres fault, MetroFibre says it's Vodacoms fault! The only person suffering is ME, the person paying the bill... I keep getting the runaround about getting it sorted but the minute I'm a day late on payment, immediately services are suspended!
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Replies (1)Vodacom's replyOfficial
01 May 2024, 07:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
