****py Service from Vodacom Fibre - Don't ever sign up with them

Item: Vodacom
Rating: 1
Author: Mark P

My 100Mbps Fibre link from Vodacom has been down since Thursday 30Nov2023 @9:44. I logged a call, and it is now Saturday18:05 as I have had no feedback. I have called on a daily basis and the support centre, tell me I must be patient the problem is under investigation. Really is the person sleeping that is investigating the problem. It is Awesome to see how Vodacom excel in ****PY support & Service.

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Replies (1)

Vodacom's replyOfficial

04 Dec 2023, 08:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Dec 2023, 08:58

Official