****py service from vodacom cancellations

I have 2 contracts with vodacom. I called in to cancel my one contract in February by giving one months notice. The end of March should have been my last debit order. However contract was not canceled and i called in again March to cancel. It was not canceled.i called again in April to cancel and I spoke to Claudia. The contract was immediately canceled. I was advised that she will log refunds for me and her supervisor will call me back. To date no one has called me and my account was R400 a month but this month I was debited R644.

I want a refund and an apology for the ****py service from vodacom

Kind regards Zaheer Contact no: *** Vodacom query number: ***