****py service! Empty promises

I requested a line be moved from my back property to my front property. 2 houses on 1 stand. This was loaded on 17 January 2025. I called in on 02 February 2025 to be told within their lead time of 15 to 30 days. I called in today 17 February 2025 and spoke with Jessie. Only to be told that it was never loaded correctly and that I should have asked to have my line canceled and a mew one created. Now being told 15 to 21 days lead time. What the hell!!! I am forced to pay for a line a cannot use and thanks to a bunch of *********** staff I still have to pay for ****py service!! The don't care attitude of vodacom and their staff is seen in all their negative reviews. No follow ups no call backs. No emails. No reference numbers!! Not even a freaking quote to have the line moved!! Only to be told the line is active so you will have to pay!!! How is that fair!!! I will never refer anyone to Vodacom. As soon as my contracts are up I will not be renewing any of my lines. Say cheers to R3000 a month!! I hope your top management sees this as clearly the staff are useless. Thank you Jessie seems they should promote you as you seem to be the only competent staff at the call centre. So Much for the top cellular provider!!!!! Let's see if management actually proves me wrong and pics up the phone to sort this out!!