1 reviews | Active since Oct 2016
****py service and unreasonable billing
<p>I loaded a 1GB Vodacom data at 23:20:45 and received an sms that it is valid untill 8/11/ 2016 and I only logged on to my gmail account and the best thing at 23:41:59 I get another and that says you have less than 297MB remaining and at 23:44:14 you have less than 147MB of data available and at 23:46:32 you have 4.82MB remaining of your data bundle.At 23:46:35 your data has run out.I lost 1GB data within seconds after only living in to my email.How is that so?I have been using the same system for more than a year now and this has never happened before and when I called Vodacom they said in their system they can only see that I logged on to internet but they cannot see on which side.I am really disappointed and very angry and after using Vodacom for my whole life this is the time I cut tiez and say goodbye to both my morderm and my cellphone one.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
