1 reviews | Active since Jan 2017
****py Service and empty promises
<p>Three weeks ago took a Samsung S7 as an upgrade. The upgrade package on the brochure includes a Galaxy Tab 3 and Samsung Head gear. To my surprise after filling in the papers i was ONLY presented with a black instead of Gold Samsung S7 and Galaxy Tab 3. when i enquired about the Headgear i was told to delete an app on my S7 then download the latest app then register. i told the consultant to update the app. a week later i called wayne (Manager) to give me an update about the headgear and his response was he will follow up with Samsung. Three weeks later Wayne has the nerve to tell me about T&C's. my contract was supposed to expire in april. part of me want to cancel immediately.</p> <p> </p> <p>please assist</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
