1 reviews | Active since Jul 2016

21 Jul 2016, 14:02

****PY SERVICE

<p>I have experienced the worst service ever from Vodacom, they fail on the most simple of things and their consultants do not have a care in the world about your concerns. They have failed in changing debit order date, changing banking details and now have suspended my account on an error they made. They failed to take a debit order 4 months ago, and according to Shalom Madau, they has system problems and the debit order was not deducted. They failed to mention my account is in errears for 4 months, but once they are sorted out they don't hesitate suspending my account. Calling them is also a mission because their lines don't go through, or it tells you all consultants are busy, or you get through to someone who refuses to put you through to a supervisor. I've always been loyal to vodacom, never used any other network, but there is no appreciation of care from their side. I'm highly annoyed and disappointed by Vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team