****py service

Had a 24 months contract with Vodacom which was supposed to end on Feb 2021.

I called and advised them that I do not wish to continue with my contract soon as it ends in Feb 2021 and would like to cancel it.- they agreed and assured me that they have made note.

March - August 2021 they kept debiting my account and I would despute until they end up suspending my line (was unable to make calls, connect to internet or send texts).

My account has been in arreas since last year, and was handed over to the attorney.

Fast forward...

Thursday, 24th February 2022 I made a payment of R2093.94 to clear all the outstanding balance in my account. I called in on Friday and asked them to open my line and close the contract, they advised me that they'll have to open my line first which will take up to 4hours then I'll have to call in again on Monday once my line is active and ask for cancellation.

Till today my line is still suspended.

I also called twice today and they promised the same thing that my line will be active in 20minutes and the other one said in 3hours.- still waiting 😭.