JB
John B
1 reviews | Active since Jul 2019
06 Sept 2021, 16:00
****py service
Phone insurance I went with my girlfriend on Saturday afternoon to upgrade our cell phones. I went to the Vodacom 4 U shop at Carnival Mall. A lady assisted us. I have since received a message to say that the insurance on the one contract has been cancelled, I did not give permission for the insurance to be cancelled. I have paid the R150 per each contract for the admin. I now have to spend time on the phone trying to sort this out. Why? Could just as well use the R150 for airtime.
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Replies (1)Vodacom's replyOfficial
07 Sept 2021, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
