MM
Masana M
1 reviews | Active since Dec 2016
22 Dec 2016, 21:44
****py Service
<p>I recently upgraded my contract phone from an iPhone 4 to a S7 Edge Samsung whereby i was paying R200,to only get R110 airtime and now Im paying R708 for only R200. The price that i was told over the phone was R699 but now R708 is been debited from my moms account. Why didn't the consultant dispute every cost about the new contract and phone,I mean I would have chosen a much cheaper phone if this was going to be the case in the first place. This is utterly unacceptable. </p>
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Vodacom's replyOfficial
23 Dec 2016, 06:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2016, 06:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,