SM
Success M
1 reviews | Active since Jan 2021
23 Jan 2022, 21:11
****py customer support
Vodacom has very poor customer support. I’m currently having connectivity issues with my LTE router, I called Vodacom to isolate the problem (currently have LTE connection on the sim, blue light on the router) but they were of little assistance apart from sighting that they have had problems with customers getting disconnected from the network. A ticket has been logged currently awaiting feedback (about whether connectivity will be restored).
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jan 2022, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2022, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Success M's updateReviewer Update
24 Jan 2022, 09:55Good day,
I called customer support again this morning to get feedback and the agent on the phone reset the SIM and activated connection to the mobile network (as it was disabled). My router is now up and running. Issue has now been resolved.
I called customer support again this morning to get feedback and the agent on the phone reset the SIM and activated connection to the mobile network (as it was disabled). My router is now up and running. Issue has now been resolved.
SM
Success M's update24 Jan 2022, 09:55
Reviewer Update
Good day,
I called customer support again this morning to get feedback and the agent on the phone reset the SIM and activated connection to the mobile network (as it was disabled). My router is now up and running. Issue has now been resolved.
I called customer support again this morning to get feedback and the agent on the phone reset the SIM and activated connection to the mobile network (as it was disabled). My router is now up and running. Issue has now been resolved.
Vodacom's replyOfficial
24 Jan 2022, 11:18 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for letting us know that your issue is resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for letting us know that your issue is resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2022, 11:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for letting us know that your issue is resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for letting us know that your issue is resolved.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,