****PY CUSTOMER SERVICE AND QUERY RESOLING

Two months ago I called Vodacom for assistants to change one for my contract numbers, they a.d.v me to change to an open line contract which cost me more then my previous package then after one month on this package I can change my number and change back to my top up package. I called them to do the number change on the 1 of August which the consultant never submitted. On the 14th of August i called again spoke to another consultant name Rhulani, he logged called and a.d.v will give feedback, he never called back. I called in again spoke to consultant Zwanele, who was so rude and didn't wanted to transfer my called to a team leader, I was waiting for more than an hour on the line, when she finally got her team leader (Khanisile) she told me the same thing Rhulani told me and didn't come back with feedback. I again called in on the 27th of August spoke to team leader Luthandi Jiya working at Altron in Belville, which is a company dealing with queries for Vodacom. He promise to solve the problem and if he can't he will also call back as to what is wrong and why they can't process the number change. What ****ES ME OFF is that a month has past and Vodacom is almost at a new billing circle and the problem is still hanging with no feedback or a way forward as to what's going to happen. I don't appreciate the ****py service Vodacom is currently giving me whom has been a loyal customer. with this type of service they giving customers they don't even deserve a rating.