MS
Moehsina S

1 reviews | Active since Sept 2014

04 Nov 2020, 22:07

Putride Customer Service

I upgraded my contract.They called me to do it over the phone and I thought it is safer due to the covid pandemic.The consultant who sold me my contract through an external company called Mo sold me with the idea i get 20 gig month.I wanted a p30 and he agreed then he came back saying i dont qualify.He then sold me a Y7P which i havent opened until today after reading the specs on the phone.I have been in constant contact with Vodacom since then.Promises after promisies were made which were never delivered on.Up until today no one has called or anything.Its two months down the line and ive started paying my new contract.I am still sitting with the phone i havent even opened as yet.They said they will listen to the call where the new phone was sold to me and the misleading information on the amount of data i would receive monthly.I have been a loyal customer of vodacom for years.I am not happy with the phone sold to me and the contract.They said the courier company will collect the phone.That hasnt happened up until now.I dont want a Y7P.I want a huwaei P30 or even P40.I received the new phone by the 20/08/2020 and its bee almost four months later I am still using for feedack or any othe courier natis.I hope this matter will be sorted out asap.The info give to me was misleading regarding the data particularly.

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team