Putrid Systems that exploits their customers

<p>To Shameel Joosup/ Ugestra/ Craig/</p> <p>I right this letter in total disappointment and i have to vent how flawed your new Siebel system is and what it is doing to us customers.</p> <p>May4 - my daughter does her upgrade Online via your website and receives a accessories pack and no device. lets stop here why the hell even deliver in the first place, anyway phone the Online Sales Team gosh those poor people have to be going through torment to hold up your brands image, we get no resolution but just reassurance that this will be delivered and escalated. First introduction to you exploiting your staff.</p> <p>May 5 - called again poor call center agent had to deal with our ranting and raving and yet they still hold up your brand. all they could do was advise of the issue and assure its been escalated. this is a day later despite all your promises on the website</p> <p>May 7th -19 th countless calls made to numerous departments, this is such a Joke only the Online department had the confidence and willingness to help. 1 department not even customer service or after sales. " pathetic gents"</p> <p>May 20th - i requested this get cancelled still no delivery, the order had a complete 'status' so the call centre could not cancel it. again poor call centre agent and manager gets lashed by myself. ( this just proves that Vodacom Does Not care about your internal staff so who the hell are we as customers). if you can allow these guys to sit and cover up your system failure day in and out and not even share a sense of sympathy towards your staff. Say's a lot about Vodacom! by the way this order only got cancelled on the 22nd May. I really wish you guys could respond to this.</p> <p>Experience 2.</p> <p>June - i try and upgrade Online. your system upgrades my wrong number.....and bring me from a business package to a consumer package seriously now who do i point the finger at... again called into the online call center and shame i let my frustrations out on one your agents. i gather thereafter this was new to her but again i am just one irate subscriber that she had to deal with so if you really valued your staff you would be improving your systems so that your call center staff do not have to do the dirty work for you.Very poor example of leadership and Great example of Exploitation of Staff and once again no remorse for your staff Vodacom so who are we as customers.</p> <p>My Conclusion.</p> <p>I have requested all 283 business lines be cancelled with Vodacom including my personal account and all my Business Sollutions. I will not do business with a company that has inferior systems and exploit poor human beings to do the cleaning up,certainly a business with no principle and values. Its best you start fixing your system and value your staff else you will realize how much this will turn around and cost you. I will be sharing my experience with all my business partners, its absolutely devastating as a business man or any person for that matter to be calling in countless times to resolve your system issues with a bunch a staff that is so willing to help but do not no how. Ridiculous!.</p> <p>Please do not try this time to sweeten me up with your discounts and free data and all the other **** your account manger tries to throw at us not loose my business!!! Im Done!</p> <p>Kind Regards.<br />Snayman</p>