1 reviews | Active since Mar 2022
Putrid Store Assistance & Faulty Device
Good day,
I have a very bad experience with the Vodacom store in Canal Walk.
I bought a Samsung Galaxy A03 on prepaid on the 20 February 2022. I opened up the box of the phone and only to find that the fingerprint of the phone is faulty. I called the store numerous times however no answer, I only managed to get hold of them on the 28 February 2022, I then went to the store on the 28 February 2022 and all they could do for me was send the phone away and it would take 7 - 14 days for the phone to return, I asked the consultant and manager if I could leave trade the phone in and get a other phone with a higher value which I will pay the difference however they advised that is not something that they could help me with bearing in mind that I use my phone for work purposes and I have advised the consultant and manager countless times however they could not provide me with another device.
This needs to be fixed ASAP. I did not leave the phone at the store to go for repairs as this will inconvenience me and I bought the cellphone with the intention of using it right away and I did not expect this.
The consultant and manager was not very helpful as they would not understand that this is a emergency that needs to be attended to. I honestly did not expect this kind of treatment and service. I have called this store over 30 times on the 27 February 2022 however no answer.
I need this query to be sorted ASAP as I am still sitting with a phone that has a fingerprint fault.
If this does not get sorted Today then I will email the Vodacom CEO.
Regards,
I am awaiting your WhatsApp
WhatsApp me on: ***
I am awaiting your WhatsApp
WhatsApp me on: ***
Thank you for your response.
Please note that I am not interested in a loan phone, based on my horrible customer experience I require a new phone.
I want the Huawei Nova Y60 and I will pay the difference.
I have tried to contact the store MULTIPLE times even when the phone was still boxed however no answer!!
Giving me a loan phone and taking the other phone is a way of disputing the fact that you are still putting me at a disadvantage. The process is not customer friendly!! This needs to be relooked and amendments needs to be made to the process to give the customer a better experience.
Just because the phone was out of the box when I brought it in to the store you guys cant exchange the phone for a other phone but when the was not properly checked in the warehouse you want to make it my problem to bring in the phone, I am not accepting this.
If this is issue is not fixed ASAP I will email the CEO of Vodacom and this will not be taken lightly when I go that route.
Please solution this and get back to me ASAP.
Regards,
Thank you for your response.
Please note that I am not interested in a loan phone, based on my horrible customer experience I require a new phone.
I want the Huawei Nova Y60 and I will pay the difference.
I have tried to contact the store MULTIPLE times even when the phone was still boxed however no answer!!
Giving me a loan phone and taking the other phone is a way of disputing the fact that you are still putting me at a disadvantage. The process is not customer friendly!! This needs to be relooked and amendments needs to be made to the process to give the customer a better experience.
Just because the phone was out of the box when I brought it in to the store you guys cant exchange the phone for a other phone but when the was not properly checked in the warehouse you want to make it my problem to bring in the phone, I am not accepting this.
If this is issue is not fixed ASAP I will email the CEO of Vodacom and this will not be taken lightly when I go that route.
Please solution this and get back to me ASAP.
Regards,
Can someone please contact me back ASAP!!
Can someone please contact me back ASAP!!
No one has contacted me
No one has contacted me