PUTRID SERVICES!

I was due for an upgrade at the end of August, on the 18 July i call ed to cancel the contracts I spoke to Chaney who said that she would downgrade both my contracts. before she could seal the deal I dropped the call because i was put on hold for 15 minutes. 31.07.23 I called again to cancel and they told me that the contracts were renewed but the agent escalated the matter for me. on the 8th August i called again to follow up but nothing was done. on the 10.08.23 i called nothing was done but it was escalated once again and that i would have to wait 10-14 days. Ive never experienced such pathetic service.. I paid my installment upfront on the10th August and to date my profile hasn't been updated and shows that im in arrears. I want my contacts cancelled!!!!!! Not 1 reference number was given