TM
Tyron M

1 reviews | Active since Feb 2015

31 May 2016, 06:46

Putrid Service to say the least.

<p>I will keep this short and sweet since I do not have a lot of time to exhaust on this specific matter. I have been trying to contact your customer care from a Vodacom cellphone dialing 082111, where I am being forced to use the self-service and all I want to do is speak to a human-being because the options are so limited on the given menu. I call the number ***, get through to a lovely lady Sharon who tried transferring me through to customer care and the phone rings twice and then I get cut off. I have tried this about 5 times this morning(not exaggerating, as I literally tried 5 times) and Sharon knows me by name now. Right now this is a bit humorous because either this is someone at the other end putting the phone down or this is simply just your LAN network/ VOIP / Telephony service acting up.I am sure if it continues I will be fuming and end up closing my account which doesn't really matter because Vodacom obviously have bigger fish to fry.<br />When you do choose to respond to this ever, you can reach me via e-mail as my simcard is not being picked up by my cellphone. E-mail address ***<br /><br />Thank you in advance.<br /><br />Kind Regards</p>

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Replies (1)
Vodacom
Vodacom's reply31 May 2016, 07:44
Official
Thank you making us aware of your complaint Please note that a consultant will make contact with you in due course to assist with your query. Regards Consumer Website Team