putrid service...staff dont know whats going on...no knowledge of what their job entails

<p>i went into a vodacom store in eastpoint mall. We wanted to purchase a vodafone smart turbo 7 the lady said they have stock showed us what the mobile looked like and then we agreed to purchase. We explained to her that we would like to buy the phone and put in a telkom simcard and she said it is fine. She filled in the forms she did not explain the device warranty correctly she failed to realise that i am very fami**** with the forms that are made out for prepaid sales. I asked her what is the forms that we are signing she was reading the paper and could not explain as to what it was i told her i know what it is because she was baffled. We asked her questions regarding prices of simple products and stuff that is promoted on the walls eg. how much is the tech zone fee she did not know. she wasted so much of our time running up and down trying to answer our questions she eventually asked another to help her do a sim swop for our prepaid number. She saw my husband was upset and explained to him that he can put in his telkom simcard in the vodafone provided he buys an adaptor we asked her how much is it she did not know she had to o check simple things like that. she took forever to do simple things. I had to switch the device on she did not switch on and show me that it is working i have been to vodacom workshops before and trained by so many different store owners i have learnt always to switch and start up the device for the customer. my husband did not know how to open the phone and she did not help him either. We went to the tech zone the guy did not transfer evrything just for us to get home and see this. He told my husband that a telkom simcard will not work as well as oppose to a vodacom sim card because this is a vodacom phone, but the lady said it is no problem we spent alot of money to get such flippen pathetic service and no advice wether we have knowledge or not about vodacom is not important. staff should have full knowledge of what they are doing the weekend is our time to do what we need to not sit like idiots in a vodacom store for people to start learning if staff need training they should go for it. if we were advised in the begginning that the phone will not be as good with another simcard we would have taken another device. VODACOM STAFF AT EASTPOINT MALL HAVE NO INTEREST IN WORKING THERE !!!</p>