Putrid service delivery

booked in at Vodacom's booking station at 12:33pm and assisted at 12:59pm -noticing that clients who arrived after me were assisted before me,..when querying this ..I was explained in a condescending manner that service requests are allocated per skill, others who were assisted before but arrived after had non related repairs requests and thus I needed to wait a bit longer for a repairs agent..VODACOM- how about training your staff to be multi-skilled in an attempt to ensure that your clients receive fair treatment? I had the unfortunate experience to be allocated to a nameless agent who didn't seem it appropriate to introduce herself or make necessary eye contact. The paperwork on her desk and her colleague chatting to her seemed more important than the client seated in front of her. I explained my phone issue and queried whether my warranty would apply and to please confirm whether I may receive a loan phone. Apparently she could not confirm whether my warranty would apply but I will be contacted to be advised and no loan phones available as they are all faulty...SERIOUSLY?? I then asked the agent how will Vodacom's then contact me if I don't have a phone..I was advised to call..